Ticketmaster Data Security Breach

 

St. Bonaventure University Online

Ticketmaster sent me a letter that my info had been compromised because of a breach in their security. Here's my email to the company:

Hello,

Received a letter from Ticketmaster stating that some of my personal information may have been compromised by a hack.

Ticketmaster offered credit monitoring via a TransUnion company called Cyberscout.

I logged onto the www.mytrueidentity.com url listed in the letter. However, the website would not allow me to open an account. The website listed a number to call.

Calling the number, I was directed to a call center possibly in Mumbai or elsewhere in the Indian subcontinent. The person attempting to assist me spoke and understood English with some  difficulty. For example, she was unaware that U.S. phone numbers are prefaced with an area code. After a number of attempts, I politely ended the call as we were unable to communicate.

Do you have any suggestions how I might obtain the credit monitoring services offered?

PS: I wasn't aware that I even had a Ticketmaster account. It must be prehistoric.

 

Here's Ticketmaster's response:

Thanks, we’ve received your request

You should receive a reply from one of our Fan Support Representatives in 12 hours, or sooner.

Times may vary depending on volume and demand.

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